Viewing Your eBill
To View your eBill
- Log on to Hokie SPA
- Choose Hokie Wallet Menu
- Choose View and Pay eBill
- Choose View & Pay Accounts
- Choose Current Activity or Statement History
eBills are sent out each month with any new account activity.
eBill vs. Current Balance
The current balance may be different than the eBill statement balance if charges or credits have been applied to your account since the eBill was generated.
Frequently Asked Questions
The statements displayed within QuikPAY™ the same format as our paper statements, which we no longer mail to students, faculty and staff. The most recent statement is available, in addition to several months of statement history. Current account status information, which includes transactions made since the most recent statement is also available.
There are two different presentations of the bill appearing within QuikPAY™ -- one appears under the View Accounts menu and is called Current Statement. The other is a printable version that can be accessed and viewed within Adobe reader. This latter or "pdf" version is accessed from the Printable Statement link that appears within the Current Statement.
You may at any time print the eBill (a laser quality printer is recommended) and return the bottom portion of the statement along with a paper check to the address listed on the statement. The same due date applies regardless whether you choose to pay by paper check, eCheck or credit card, so please allow sufficient mailing time if a paper check is being sent to us.
All statements are generated electronically for currently enrolled students and are stored on our eBilling and payment system. No paper bill is sent. The Bursar's Office generates billing statements at least monthly for new account activity with full payment due by the statement posted due date. Charges are assessed upon enrollment for courses through the Hokie SPA.
An email is sent to the VT email address (the vt.edu address) notifying customers and their authorized payers that a bill has been generated and is ready for viewing. Within the eBilling system, users can view their current account statement and statement history, as well as view and print a pdf version of these statements.
An electronic payment can be made by echeck or credit card or payment by paper check can be mailed along with the bottom portion of the pdf version of the statement. More important information about our eBilling and payment system can be found on our Viewing and Paying Bills Online page.
Statements are made available on-line and students are notified by email at least monthly for any new account activity or for previously unpaid balances. Payment acknowledgements are emailed immediately following an on-line payment made by you or by an authorized payer. If you did not receive an electronic bill notification, it may be because you simply don't owe anything. You may verify this by looking at your account summary on the Hokie SPA.
If you feel you should have an eBill but do not, or if you did not receive a payment acknowledgement email but know one of your parents, or other authorized payer has made a payment, please contact the Office of the University Bursar at firstname.lastname@example.org.
A by-product of mass email is the filtering of these messages by automatic spam detection and filtering settings supported by email clients. While we have taken all possible precautions to ensure that our eBill notifications and payment notifications are not picked up as spam, you may need to review your email software's spam or "junk" mail filter settings just in case.
Your eBill is processed at a point in time. The Bursar's Office bills at least monthly for any balance due or for any new account activity. If you make a payment, incur new charges, or if your financial aid changes after the monthly billing process, these changes can be viewed under Account Status. The Account Status within the QuikPAYTM system displays the same type of information as that within the Account Summary link on the Hokie SPA.
Try switching to an alternate browser, if you can. Generally, your configuration settings for Adobe (pdf) documents vis-a-vis Internet Explorer, Firefox or Netscape is what is causing the problem, and a different browser will open the document where another cannot.
Or, you can change a setting within your Adobe reader itself. Open Adobe reader (this is for version 7.0), choose 'Edit', 'Preferences', then select the 'Internet' category on the left. Either select or de-select the 'Display PDF in browser' option. If de-selected, pdfs will open the Adobe reader application and display, if selected, the pdfs will open within your browser. Depending on how your browser is configured to open pdf documents, simply changing from one method to the other will fix the problem.
We are sensitive to the needs of students to have email sent to another email address to ensure timely receipt and acknowledgement. The online system allows you to set up an additional email address in the User Preferences template. Addresses and alternate addresses for authorized payers are maintained separately within the system.
Please remember that your VT email address is the email used for all university communications. This email address is your primary address for the on-line system and cannot be edited.
Should your alternate, or secondary address change, don't forget to log into the on-line system and update it there as well!
Your eBill is processed at a point in time. The Bursar's Office bills at least monthly, for any balance due or for any new account activity. If you make a payment, incur new charges, or if your financial aid changes after the monthly billing process, these changes can be viewed under Account Status. The Account Status within the QuikPAY™ system displays the same type of information as that within the Account Summary link on the Hokie SPA.
When accessing your account to view your eBill, this bill will be as of a particular billing date and will be due by the due date shown. When making payment, your most up-to-date account balance is indicated, and the payment amount has defaulted to this balance. You may pay this current balance, or you may edit this amount to that of the billed balance.